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BH0-001题库demo免费下载
Filed under ISEBAug 3ISEB认证BH0-001考试题库介绍
考试代号: BH0-001
问题数量:41 Q&As
更新时间: 2009-08-31
注册地点: Prometric/Pearson VUE
题库全称:IT Service Management Foundation免费BH0-001题库Demo赏析
Exam : ISEB BH0-001
Title : IT Service Management Foundation1. In ITSCM, Risk Analysis has three elements used in the calculation to establish risk, which of the following is NOT one of them?
A. Asset
B. Threat
C. Impact
D. Vulnerability
Answer: C2. Which of these is a short-term benefit of introducing Service Level Management?
A. Less calls to the Service Desk
B. Cost of IT services is reduced
C. Customer requirements are established
D. Significant improvements in service levels
Answer: C3. Following the release of a software upgrade to fix a Known Error, which process is responsible for ensuring that the CMDB is updated correctly?
A. Change Management
B. Problem Management
C. Release Management
D. Configuration Management
Answer: D4. The process to implement SLAs comprises the following activities in which sequence?
A. Draft SLAs, review Underpinning Contracts and OLAs, negotiate, catalogue service levels, agree SLAs
B. Catalogue services, establish SLRs, review underpinning contracts and OLAs, negotiate service levels, agree SLAs
C. Review Underpinning Contracts and OLAs, draft SLAs, catalogue services, negotiate, agree SLAs
D. Draft SLAs, catalogue services, review Underpinning Contracts and OLAs, establish SLRs, negotiate, agree SLRs
Answer: B5. When building a Cost Model, the cost of providing licences for users to access programs from their PCs would be included in:
A. Software costs
B. Hardware costs
C. People costs
D. Documentation costs
Answer: A6. Which of the following activities is NOT associated with proactive prevention of Problems?
A. Problem Classification
B. Problem Trend Analysis
C. Targeting Support Action
D. Providing information about potential problems to the organisation
Answer: A7. Service Management can best be described as:
A. The advancement of the business through sound technology
B. The advancement of the business through quality IT services
C. The better use of technology through partnership with the business
D. The better deployment of support resources to recover costs
Answer: B8. Which process is responsible for identifying and recording the root cause of an Incident that leads to a reduction of service availability?
A. Incident Management
B. Availability Management
C. Problem Management
D. Service Level Management
Answer: C9. Which of these statements is correct?
1 Effective Change Management ensures that urgency and impact are used to make decisions on the scheduling of Changes
2 Change Management controls all aspects of the change process
A. Both of them
B. 1 only
C. 2 only
D. Neither of them
Answer: A10. For which of the following activities is the Service Desk NOT responsible?
A. Escalation
B. Categorisation and prioritisation
C. Impact analysis
D. Root cause identification
Answer: D免费下载BH0-001题库Demo
Examsoon提供最新的ISEB Certification认证 BH0-001题库，其全名为：(IT Service Management Foundation). 在您决定是否购买之前 可以先下载BH0-001题库的部分演示. Examsoon是全球唯一提供所有IT认证考试题库demo免费下载的厂商 ，以下为免费BH0-001模拟测试题的下载链接
ISEB BH0-001学习指南
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