• Nov 6

    Avaya认证132-S-1002.3考试题库介绍

    考试代号: 132-S-1002.3
    问题数量:49 Q&As

    更新时间: 2009-11-06
    注册地点: Prometric/Pearson VUE
    题库全称:Avaya Sales Certification Specialist

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    Exam : Avaya 132-S-1002.3
    Title : Avaya Sales Certification Specialist

    1. Which are the three basic functions of the Communication Manager Software?
    A. PBX functionality, Contact Center functionality, Mobility Server
    B. PBX functionality, Mobility Server, IP Softphone
    C. Mobility Server, Contact Center functionality, DoS Protection Server
    D. Contact Center functionality, PBX functionality, SIP Enablement
    Answer: A

    2. A key capability of Avaya’s IP Telephony solutions is to extend customer announcements, voicemail greetings, and other applications from the core to the branches, enabling _____.
    A. a higher TCO
    B. branch office managers to maintain and administer their own communications systems
    C. consistent user experiences
    D. each user to have a different, customized experience
    Answer: C

    3. A business process consists of a set of steps that an organization typically uses to execute daily business and is _____.
    A. measurable using Key Process Indicators
    B. measurable using Key Performance Indicators
    C. measurable using Key Process Instances
    D. measurable using Key Primary Indicators
    Answer: A

    4. Who determines the maintenance renewal strategy when a Partner has previously sold a maintenance agreement to a non Global / US Named Account? (Choose two.)
    A. The Avaya Direct team owns the maintenance renewal strategy.
    B. The Avaya Telesales team owns the maintenance renewal strategy.
    C. The end-user customer.
    D. The Partner owns the maintenance renewal strategy, which may include a Channel Service Agreement, Partner Support Service / Joint Service Delivery, or Wholesale Maintenance.
    Answer: CD

    5. Partners selling to Global Accounts at the Avaya Direct Account Team’s invitation must sell which of the following?
    A. Avaya Services only
    B. Avaya products only
    C. Avaya content for both products and services where Avaya has an applicable offer
    D. Any products or services they choose
    Answer: C

    6. Avaya will have direct resources assigned for primary coverage for which two of the following account types? (Choose two.)
    A. Non Global / US Named
    B. US Named
    C. Global
    D. All account types
    Answer: BC

    7. Which is NOT a common business problem addressable by Avaya’s IPT solutions?
    A. Inability to get the appropriate parties together to make decision
    B. Inability to communicate during a major business interruption
    C. Multiple disparate systems that are expensive to maintain
    D. Disconnected branch offices
    Answer: A

    8. Which enterprise is defined by having over 1000 users, mulitple locations, are often multinational, and have complex business models?
    A. Very-small-sized
    B. Small-sized
    C. Mid-sized
    D. Large-sized
    Answer: D

    9. In the Contact Center portfolio, how does Avaya solve this customer problem: Inability to make good decisions on behalf of customers and to provide personalized customer service?
    A. Access to actionable customer data through a single database and reporting platform
    B. Ability to extend applications outward through the enterprise
    C. Access convenient communications capabilities to find and reach people more effectively
    D. Best practice use of technology
    Answer: A

    10. SIP is a key enabler of intelligent communications because it allows for monitoring of _____.
    A. presence
    B. metrics
    C. call volume
    D. process
    Answer: A

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  • Nov 6

    Avaya认证132-S-916.2考试题库介绍

    考试代号: 132-S-916.2
    问题数量:188 Q&As

    更新时间: 2009-11-06
    注册地点: Prometric/Pearson VUE
    题库全称:Avaya Specialist – IP Office Implement & Support Elective Exam

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    Exam : Avaya 132-S-916.2
    Title : Avaya Specialist – IP Office Implement & Support Elective Exam

    1. A customer reports that IP Office users cannot access voicemail at certain times. Avaya has requested that the customer reproduce the issue and provide traces.
    Which three steps can the customer take to reproduce the reported issue? (Choose three.)
    A. The customer can place test calls into voicemail.
    B. The customer can use the ‘IP Office System Monitor" and VoiceMail Pro debug logs to record system activity.
    C. The customer can use System Monitor to "Call Sync" on all calls in the system.
    D. The customer can reboot the IP Office to see if it resolves the issue.
    E. The customer can record the date and time of the reported issue.
    Answer: ABE

    2. An IP Office application will allow an individual to select protocols and interfaces that are to be traced and decoded. The trace can either be captured directly to screen or as a log file for later analysis. Traces from different protocols can be color coded to improve the clarity of large log files.
    Which application is used for this?
    A. Debug View
    B. System Monitor
    C. Delta Server
    D. System Status Application
    Answer: B

    3. Which three pieces of information does System Status Application provide? (Choose three.)
    A. configuration errors
    B. local IP Office license status
    C. trunk status
    D. extension status
    E. remote IP Office license statu
    Answer: BCD

    4. Which two operating systems are supported by VoiceMail Pro? (Choose two.)
    A. Microsoft Windows 2000
    B. Microsoft Windows XP
    C. Microsoft Windows 98 SE
    D. Microsoft Windows NT
    Answer: AB

    5. When installing IP Hardphones, the engineer wants to use the IEEE 802.3af standard to _____.
    A. supply AC voltage to the IP Office
    B. supply power to the IP Hardphones
    C. perform Layer 3 routing for IP Hardphones
    D. filter multicast traffic to the appropriate IP Hardphone
    Answer: B

    6. Which file validates the version of software that is to be loaded into the 4600 Series Telephone set?
    A. bbla0_83.scr
    B. 46xxsettings.txt
    C. 46xxsettings.scr
    D. 46xxupgrade.scr
    Answer: D

    7. You have an Avaya IP 412 Office with the largest supported voice compression modules (VCMs) on the system.
    What is the maximum number of data channels supported on this system?
    A. 20
    B. 50
    C. 80
    D. 100
    Answer: D

    8. An IP Office solution is sold to a customer who needs to connect two existing sites over their LAN.
    Which two are required by Avaya to ensure the VoIP connection and calls work properly? (Choose two.)
    A. firewall / filter
    B. network assessment
    C. a separate voice network
    D. static addresses for the IP Office
    Answer: BD

    9. Recordings take up how much space on a hard drive?
    A. 2MB per minute
    B. 200KB per minute
    C. 1MB per minute
    D. 650KB per minute
    Answer: C

    10. When using SIP or H.323 trunks and the System Status Application, which three problems can be tested using the System Status Application? (Choose three.)
    A. round trip delay
    B. receive jitter
    C. receive packet loss
    D. Quality of Service (QoS) value
    E. DSCP QoS value
    Answer: ABC

    11. Click the Exhibit button.
    In the exhibit, what would the default gateway for IP Office 1 be?
    A. 10.10.1.1
    B. 10.10.1.2
    C. 192.168.10.100
    D. 135.122.34.90
    Answer: D

    12. When configuring Session Initiated Protocol (SIP) trunks with SIP authorization using an IP address on an IP Office system which option must be set in the SIP Line configuration form for the trunks to function correctly?
    A. The customer’s NAT IP address must be entered on the SIP line form.
    B. The Primary Authentication Name must be set.
    C. The compression mode must be set to automatic.
    D. The ITSP IP address must be entered on the SIP line form.
    Answer: D

    13. Your customer has an IP Office 412 system running version 4.2 where calls at times ring to wrong extension numbers.
    Which three steps would you take to reproduce or validate the issue? (Choose three.)
    A. Use System Status Application to watch the call progress to verify which extension the call is ringing to and why.
    B. Use System Monitor and the Call / Packet information to follow the call progress to identify the issue.
    C. Use the telephone’s display for the extension that is incorrectly ringing to determine how the call was routed.
    D. Use the Call Status application to watch the call progress to verify how the call is being routed and to what extension it is being directed to.
    E. Use the IP Office Manager application to verify that the VoiceMail call flow is configured correctly.
    Answer: ABC

    14. A customer wants to have a simple conference bridge with four permanent bridges set up off of a menu in VoiceMail Pro. The customer also wants each bridge protected with a different static PIN.
    Where in the setup of this scenario would you enter the PIN?
    A. on the General tab in the menu action
    B. on the General tab for each transfer action
    C. on the Telephone Number field in the IP Office Short Code
    D. in the Properties box for each option in the Touch Tone tab in the menu action
    Answer: B

    15. Which Dynamic Host Configuration Protocol (DHCP) options are available in the IP Office?
    A. Disabled, Enabled
    B. Server, Enabled, Client
    C. Server, Disabled, Client, DialIn
    D. Server, Client, Disabled
    Answer: C

    16. Which three options does the IMS user have available in Microsoft?Outlook? (Choose three.)
    A. Select IMS server.
    B. Select Voicemail Box.
    C. Select Voicemail server.
    D. Select handset for VM playback.
    E. Prompt before connecting to server.
    Answer: BDE

    17. Your customer has a single PRI installed on their IP Office system and they are reporting issues dialing out. They are getting dead air and dropped calls.
    Which three can be enabled within the System Monitor tool to troubleshoot the issue? (Choose three.)
    A. ISDN / Events / Layer 1
    B. ISDN / Packets / Layer 3 send & receive
    C. System / Error
    D. Call / Packets / Line Send
    E. T1 / Line
    Answer: ABC

    18. A customer using an IP Office system with a single PRI line is reporting difficulties when dialing out.
    What are two reasons for this happening? (Choose two.)
    A. There are not sufficient channels available for the number of callers on the system.
    B. The PRI clock quality is set to Network instead of Fallback.
    C. The PRI clock quality is set to Fallback instead of Network.
    D. The internal CSU is enabled.
    Answer: AC

    19. What is necessary to upgrade the firmware for the 4600/5600 series sets on an IP Office system?
    A. Manager
    B. serial cable
    C. third-party FTP server
    D. null modem cable
    Answer: A

    20. An IP Office telephone user reports that a phone is not ringing for outside calls.
    What are three possible reasons why this is happening? (Choose three.)
    A. The IP Office locale is set to "A-Law".
    B. The phone does not have the user profile logged onto the phone.
    C. The ring volume is too low to hear.
    D. The phone has been set to "Offhook Station".
    E. The phone is set to "Do Not Disturb".
    Answer: BCE

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  • Nov 6

    Avaya认证132-S-815.1考试题库介绍

    考试代号: 132-S-815.1
    问题数量:228 Q&As

    更新时间: 2009-11-06
    注册地点: Prometric/Pearson VUE
    题库全称:Specialist Modular Messaging with Avaya Message Store Implement and Support Elective Exam

    免费132-S-815.1题库Demo赏析

     
     
    Exam : Avaya 132-S-815.1
    Title : Specialist Modular Messaging with Avaya Message Store Implement and Support Elective Exam

    1. Which action must be taken on an Message Storage Server (MSS) to implement additional administrator logins?
    A. Buy additional administrator seats from Avaya.
    B. Create custom roles to assign to the administrator logins.
    C. Set up an Authentication, Authorization and Accounting (AAA) server to authenticate the administrator logins.
    D. Configure the administrator account to authenticate locally or via an Authentication, Authorization and Accounting (AAA) server.
    Answer: D

    2. Before beginning to configure and test the port boards in the Avaya Messaging Application Server (MAS), a user must first obtain the proper configuration note for the particular PBX and integration.
    Where can the proper configuration note be found?
    A. Help screens
    B. Installation Guide
    C. MAS documentation CD
    D. http:\support.avaya.com
    Answer: D

    3. Which is used to find port statistics in a Modular Messaging (MM) system?
    A. Reporting Tool
    B. Port Monitor Tool
    C. Subscriber Options
    D. Operational History Viewer
    Answer: A

    4. Which statement is true about installing a Modular Messaging with the Message Storage Server (MSS) into the Corporate Windows Domain?
    A. The only step required is to select "Join the Corporate Windows Domain" in the Data Collection Tool (DCT).
    B. The MSS TCP/IP networking form must be configured with the appropriate Corporate Windows Domain values.
    C. "Join the Corporate Windows Domain" must be selected in the Data Collection Tool (DCT) and on the Message Storage Server Windows Domain Setup administration form.
    D. "Join the Corporate Windows Domain" is done manually on the MAS after the configuration wizard is run, and then done manually on the MSS using the Windows Domain Setup form.
    Answer: C

    5. Which three are manual steps required to upgrade Message Networking from Release 2.0 to Release 3.1? (Choose three.)
    A. Perform an attended system backup.
    B. Run the pre-upgrade tool to help plan for the upgrade.
    C. Remove the switch integration software from the MN 2.0 system.
    D. Use the backup verification tool to ensure the quality of the backup.
    E. Insert the MN 3.1 DVD and run Software Update on the 2.0 system.
    Answer: ABD

    6. Which three are manual steps required to upgrade from Modular Messaging pre-3.0 to Modular Messaging 3.x when the solution uses the Avaya Message Storage Server (MSS)? (Choose three.)
    A. using the backup verification tool to ensure the quality of the backup
    B. running the Data Collection Tool (DCT) on a Message Application Server (MAS)
    C. performing a backup of the MSS while the MSS is providing messaging services
    D. performing a backup of the MSS while the MSS messaging services have been stopped
    E. performing a backup of the Message Application Server (MAS) onto the MAS’s DVD drive
    Answer: ABD

    7. Which three line cards are used with Modular Messaging? (Choose three.)
    A. H.323
    B. Analog
    C. DLC-16
    D. T1/E1-QSIG
    E. Set Emulation
    Answer: BDE

    8. To conduct a multiple Avaya Message Application Server (MAS) installation, where in the Voice Mail Domain must the Avaya Mailbox Monitor and the Message Waiting Indicator (MWI) services be activated?
    A. in the first MAS
    B. in different MASs
    C. on the same MAS
    D. in at least two MASs
    Answer: C

    9. In what task will the Avaya Messaging Application Server (MAS) Port Monitor be useful?
    A. verifying that the MAS is able to communicate over IP ports to the MSS
    B. determining the digits dialed by an outbound call from the MAS’s telephony port
    C. verifying that a test call arrives on a telephony port of the MAS that you want to test
    D. determining whether communication originating from the MAS’s IP port employs encryption
    Answer: C

    10. The customer has an existing Modular Messaging (MM) system with a Message Storage System (MSS), which was installed with MM release 1.1. They are upgrading to MM 3.0 and adding an Avaya Messaging Application Server (MAS) to provide more port capacity.
    The customer wants to retain their existing MAS. They have T1 Dialogic boards. They currently have Aria and Audix TUIs implemented for their subscribers.
    Which two statements are true? (Choose two.)
    A. They must upgrade all dialogic boards.
    B. They must upgrade all MASs to S3500 servers.
    C. They must consider impact of TUIs on port capacity.
    D. The new MAS will have only two slots for port boards.
    Answer: CD

    11. Which two statements are true about anti-virus software on Modular Messaging with a Message Storage Server (MSS)? (Choose two.)
    A. The MSS already has its own anti-virus software.
    B. Anti-virus software should not be configured to perform scans each time a file is accessed.
    C. Once anti-virus software has been installed the Modular Messaging system will update it automatically.
    D. Avaya recommends that the customer install anti-virus software on each Avaya Messaging Application Server (MAS) and any Supplementary Server.
    Answer: BD

    12. Which two actions should be performed to upgrade a customer’s system from Modular Messaging Release R3.0 to R3.1, using the existing servers for the Message Storage Server (MSS) and the Message Application Server (MASs). (Choose two.)
    A. Uninstall and re-install RealSpeak software on the MASs
    B. Upgrade Dialogic drives if Dialogic port boards are in the MAS
    C. Install MAS boot image (4 DVDs) to upgrade to Microsoft Windows 2003 Server
    D. Install the Pre-upgrade and Backup Verification tool to check the health of the Release 3.0 system
    Answer: AB

    13. What specific documentation is needed for an installer to correctly integrate a Message Networking Server with a PBX? (Choose two.)
    A. completed Modular Messaging planning form
    B. completed Message Networking planning form
    C. Avaya Communication Manager Networking Guide
    D. Switch Connections Supported for Message Networking
    Answer: BD

    14. Which two options are presented after starting the Data Collection Tool (DCT)? (Choose two.)
    A. create a new file
    B. analyze existing system
    C. deploy new configuration
    D. delete current configuration
    Answer: AB

    15. According to Avaya documentation, which step must be taken to connect the cables supplied with a digital set emulation board to the PBX?
    A. Connect the board using the provided RJ-48C (Ethernet) cable.
    B. Connect the installed boards to one end of a standard RJ-11 tip/ring cable.
    C. Connect the board using the provided PBX station interface D/82JCT-U cable.
    D. Connect the male end of the provided CT bus cable to the top of each port board.
    Answer: C

    16. Before requesting a license for a newly installed Modular Messaging system, which information is required from the on-site installer?
    A. Voice Mail Domain Name
    B. Voice Mail Domain Identifier (aka VMD ID or Host ID)
    C. IP addresses of all servers in the Voice Mail Domain
    D. Local Administration Account names and passwords for all Messaging Application Servers (MASs)
    Answer: B

    17. Before going to a customer site to begin installing a Modular Messaging R3.1 system, which three items should be obtained from support.avaya.com? (Choose three.)
    A. Configuration Notes
    B. System planning form
    C. Outlook Client software
    D. Customer account information
    E. Supplementary Server software
    Answer: ABC

    18. Which IP address is acceptable for use on the private network for an installation of Modular Messaging R3.x with the Avaya Message Storage Server (MSS)?
    A. 10.255.255.255
    B. 168.192.1.250
    C. 172.31.1.245
    D. 183.81.168.1
    Answer: C

    19. Which two statements about domain names are true for Modular Messaging? (Choose two.)
    A. All domain names must be unique.
    B. The Voice Mail Domain (VMD) is identical to the Windows Domain Name.
    C. The Fully Qualified Domain Name (FQDN) and Voice Mail Domain (VMD) names must be alphanumeric.
    D. The private Fully Qualified Domain Name (FQDN) for the Message Application Server (MAS) is used only on the private network.
    Answer: AD

    20. In an R3.1 Modular Messaging Message Storage Server (MM MSS), in what location can a user determine if Messaging is running and also the state of Internet Messaging and Enhanced List Application Software?
    A. Server Information > Server Status
    B. Reports > System Evaluation Reports
    C. This information is available from several screens.
    D. System Control and System Status > System Monitor
    Answer: A

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  • Oct 15

    Avaya认证133-S-713.4考试题库介绍

    考试代号: 133-S-713.4
    问题数量:237 Q&As

    更新时间: 2009-10-11
    注册地点: Prometric/Pearson VUE
    题库全称:Avaya Proactive Contact Solutions Implementation Exam (beta)

    免费133-S-713.4题库Demo赏析

     
     
    Exam : Avaya 133-S-713.4
    Title : Avaya Proactive Contact Solutions Implementation Exam (beta)

    1. A supervisor reports that the data in Internet Monitor is only updating every two minutes. The supervisor requests the update time be changed to every 30 seconds.
    Which configuration field in master.cfg must be changed?
    A. IMONDISPLAY
    B. SURFREFRESH
    C. IMONREFRESH
    D. AUTORELPOLLTIME
    Answer: C

    2. How does Proactive Contact move digitized messages from the CPU to the Large Port Voice Card (LPVC)?
    A. Remote Copy (RCP)
    B. Network File System (NFS)
    C. File Transfer Protocol (FTP)
    D. Address Resolution Protocol (ARP)
    Answer: B

    3. Which voicemsg.cfg setup is correct to use on an Avaya Proactive Contact with CTI?
    A. 23:pf_msg1:41031:Female:Outbound:Voice:pf_msg1
    B. 14:41039:mwait1:Male:Outbound:Voice:mwait1
    C. 41017:19:infwait3:Female:Inbound:Voice:41017
    D. 189:virt1m:Male:Virtual:Voice:41026
    Answer: A

    4. Which two commands are used to configure the cti_passwd.cfg file for an Avaya Proactive Contact with CTI with Agent Blending? (Choose two.)
    A. cti_passwd
    B. cti_passwd
    C. cti_passwd -b
    D. cti_passwd
    Answer: CD

    5. The local CA certificate for Avaya Proactive Contact 4.X agent is stored in which location?
    A. password file
    B. Microsoft Certificate Store
    C. registry
    D. My Documents
    Answer: B

    6. You are working with a third-party to integrate a call recording utility with Proactive Contact. The technician for the third-party is not able to see events from Proactive Contact.
    Which command would you type on the Proactive Contact command line to see all statistics from Event Services?
    A. enclient -S $NS
    B. enclient -A
    C. enserver -a
    D. enserver -S $NS
    Answer: A

    7. Under which two sections in Editor do you set up Record Specific Messaging? (Choose two.)
    A. Contact Management
    B. Messages and Scripts
    C. Jobs
    D. Calling Lists
    Answer: BD

    8. Given the following command:
    icall %12 %13 1 16144691010
    Which function in swit is performed by this command?
    A. It tests incoming channel 12 by placing a call to 16144691010 using outpulse rule 13.
    B. It provides a monitoring channel 12 to listen to channel 13 for a call placed to 16144691010.
    C. It places an outbound ISDN call through channel 13 to 16144691010 using outpulse rule 12.
    D. It places an outbound ISDN call through channel 12 to 16144691010 using outpulse rule 13.
    Answer: D

    9. Which parameter in master.cfg is required to ensure correct agent capacity on a Proactive Contact system?
    A. PORTS
    B. LINEASSIGN
    C. QUOTA
    D. MAXHIDSLOTS
    Answer: D

    10. To track information being sent between the agent interface and the Avaya Proactive Contact 4.X server, which file should be accessed on the client side to verify what is happening?
    A. Moagent32.log
    B. Moagent32.dll
    C. PCagent32.log
    D. <agentname>.log
    Answer: A

    11. Which Proactive Contact component allows clients residing off the dialer to obtain events and real-time data from the dialer?
    A. Event Service
    B. STATSPUMP
    C. Historical Data Service Component (HDSC)
    D. Dialer Command and Control Service (DCCS)
    Answer: A

    12. Which Avaya software is used to provide consolidated reporting with Avaya Proactive Contact 4.X and other Avaya communication solutions?
    A. CMS
    B. WebLM
    C. Avaya IQ
    D. Analyst
    Answer: C

    13. Which Proactive Contact 4.X hardware component in a hard dialer setup performs dialing functions and call progress analysis, plays messages, and bridges agents to called parties?
    A. UPS
    B. CPU
    C. digital switch
    D. access server
    Answer: C

    14. Where is the location of the local policy files on the Avaya Proactive Contact 4.X server?
    A. /opt/avaya/pds/config
    B. /opt/avaya/pds/openssl
    C. /opt/avaya/pds/etc
    D. /etc
    Answer: B

    15. Which Avaya CM circuit pack is necessary if the customer expects to do predictive dialing on Proactive Contact with CTI?
    A. TN744 Call classifier
    B. TN2602 Media interface
    C. TN799 C-LAN
    D. TN464 DS1 Interface
    Answer: A

    16. You are configuring a Proactive Contact 4.X solution for your customer. They do not use the same result codes that the dialer uses. They use a short four-character description.
    Which Supervisor function should you use to ensure that your customer’s host will understand the Avaya completion codes?
    A. translate
    B. merge
    C. fill
    D. format
    Answer: A

    17. Where are greetings, such as the pre-recorded messages an agent hears when they log in or the messages played to a customer during a virtual job, stored in a Proactive Contact with CTI solution?
    A. Avaya CM
    B. AES Server
    C. Proactive Contact CPU
    D. Proactive Contact Digital Switch
    Answer: A

    18. Which parameter heading is correct to use in the opmon.cfg file for Avaya Proactive Contact with CTI?
    A. DIALBACK
    B. DIALIN
    C. SOFTDIAL
    D. DEDHEAD
    Answer: C

    19. Which Avaya software is used to communicate between Communication Manager and Avaya Proactive Contact with CTI?
    A. Avaya CT
    B. AES
    C. CMS
    D. MAPD
    Answer: B

    20. Which configuration file on the CPU contains digital switch port addressing information?
    A. locale.cfg
    B. opmon.cfg
    C. dgswitch.cfg
    D. phonefmt.cfg
    Answer: C

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  • Oct 15

    Avaya认证132-S-712.2考试题库介绍

    考试代号: 132-S-712.2
    问题数量:62 Q&As

    更新时间: 2009-10-11
    注册地点: Prometric/Pearson VUE
    题库全称:Specialist: Avaya Proactive Contact Solutions Design Elective Exam

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    Exam : Avaya 132-S-712.2
    Title : Specialist: Avaya Proactive Contact Solutions Design Elective Exam

    1. You are using the Avaya Solution Designer.
    What is the correct input on the ACD line on the Predictive Agent Blend software screen for an Avaya Proactive Contact System using Predictive Agent Blending with one ACD?
    A. leave line blank
    B. type in the number 1
    C. leave line at the default (0)
    D. type in the ACD brand name
    Answer: C

    2. Which application would you recommend to a customer who wants to be able to modify wait queue scripts themselves?
    A. Editor
    B. Analyst
    C. Monitor
    D. Health Manager
    Answer: A

    3. During the Needs Assessment, the customer decides how they want agent headsets to be configured. This configuration depends both on customer needs and the customer’s current equipment.
    What are three types of agent voice circuits available on the Avaya Proactive Contact System? (Choose three.)
    A. dial-in
    B. dialback
    C. round robin
    D. direct connect
    E. cyclic hunt type
    Answer: ABD

    4. Which tool is new to the Editor Application in the Avaya Proactive Contact Supervisor software?
    A. verification of jobs
    B. record selection reports
    C. messages files and scripts
    D. IVR fields in record selections
    Answer: C

    5. Your customer has difficulty sorting through their current system’s reports to give supervisors information that pertains only to their particular group.
    Which feature should in Avaya Proactive Contact meets the customer’s need?
    A. Shared Lists
    B. Unit Work List
    C. List Distribution
    D. Hierarchy Manager
    Answer: D

    6. In which Avaya Solution Designer section are headset connection types configured?
    A. Inbound
    B. Transfer
    C. Outbound
    D. Agent/Supervisor
    Answer: D

    7. When using the Avaya Solution Designer tool, the License Quantity for Agent Connections should be equal to the total number of _____.
    A. agents in a typical shift
    B. simultaneous headset connections
    C. inbound lines purchased by the customer
    D. outbound lines purchased by the customer
    Answer: B

    8. Which Avaya Proactive Contact hardware component provides the connection to agent and supervisor workstations?
    A. CPU
    B. digital switch
    C. access server
    D. administrator console
    Answer: A

    9. Which feature meets the needs of customers who want to run jobs that play messages to both phones answered by live customers and phones answered by answering machines?
    A. Autowrap
    B. Virtual Agent
    C. Agent Blending
    D. Managed Dialing
    Answer: B

    10. Your customer has a group of agents that handle clerical and other duties and who handle calls only when needed. A supervisor notifies these agents when they need to answer calls because calls are queueing or being abandoned. However, the response is often too late to be of much help and the result is many abandoned calls.
    Which Avaya Proactive Contact feature meets this customer’s needs?
    A. Virtual Agent
    B. Person to Person
    C. Intelligent Call Blending
    D. Native Voice & Data Transfer
    Answer: B

    11. Which two telemarketing situations would merit greater than a 2:1 line to agent ratio? (Choose two.)
    A. using unconfirmed contact data
    B. using one of the call blending solutions
    C. using unsolicited calling lists (cold calling individuals)
    D. calling customers with multiple contact numbers (home, business, etc.)
    Answer: AC

    12. What are two ways that the Avaya Proactive Contact System can be set up to place outbound calls? (Choose two.)
    A. connected to an Avaya Interactive Response (IR) system
    B. connected directly to the Public Switched Telephone Network (PSTN)
    C. connected to a customer host system via Computer Telephony Integration (CTI)
    D. connected to a customer Private Branch Exchange (PBX) via Computer Telephony Integration (CTI)
    Answer: BD

    13. What is Update Time?
    A. the time period that begins when the agent greets the customer and ends when the customer hangs up
    B. the time period that begins when the customer hangs up and ends when the agent releases the customer record
    C. the time period that begins when the agent releases the customer record and ends when the agent receives the next call
    D. the time period that begins when the customer first tells the agent pertinent information and the agent records it and ends when the agent releases the record
    Answer: B

    14. The Avaya Proactive Contact access server provides which two functions within the system? (Choose two.)
    A. connects calls to agents
    B. manages the internal LAN
    C. serves as a dial-in point for access to the digital switch and CPU
    D. is the interface that supervisors and agents use on their computers
    Answer: BC

    15. Your customer runs a collections call center. When an inbound call comes in, your customer wants be able to keep the customer from being called back on the outbound jobs if payment was received on the inbound call.
    Which feature automatically marks records as uncallable on outbound jobs if the agent uses a code indicating an inbound call resulted in a payment from the customer?
    A. Do Not Call
    B. Sales Verification
    C. Generic Postupdate
    D. Realtime Campaign Update
    Answer: D

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    Avaya Certification认证 132-S-712.2考试已经证明了它在全世界的广泛性和重要性,因此明白这项认证考试的世界各地的人必须具备与认证考试相关领域所需的技能和知识。Avaya认证 132-S-712.2学习指南的目的是检查考生的能力和他对概念的意识。很多时候练习测试132-S-712.2考试都已经被修改过了,删掉了许多过时的东西,而那些需求是在考试课程。当应用到时候你所学的知识的时候,就会鉴定出你所学到的东西以及对所学知识的应用是多么的恰到好处。Avaya认证 132-S-712.2是在IT行业的知名品牌,所以如果您通过了这样一个知名公司举行的一次考试,你可以想象你将来的事业会做的多么好。

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  • Oct 15

    Avaya认证132-S-708.1考试题库介绍

    考试代号: 132-S-708.1
    问题数量:80 Q&As

    更新时间: 2009-10-11
    注册地点: Prometric/Pearson VUE
    题库全称:Specialist: Avaya Voice Self-Service Design Elective Exam

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    Exam : Avaya 132-S-708.1
    Title : Avaya Voice Self-Service Design Elective Exam

    1. Which two represent native capabilities of Avaya Dialog Designer? (Choose two.)
    A. Speaker Verification
    B. Application Simulation
    C. TAS Application Development
    D. VoiceXML Application Development
    Answer: BD

    2. Which two methods can be used to get and put data between Avaya Interactive Response (IR) and Avaya Interaction Center (IC)? (Choose two.)
    A. LAN Gateway
    B. DLG Connector
    C. VOX Connector provided with IC
    D. IC Connector provided with Avaya Dialog Designer
    Answer: CD

    3. A customer currently has one contact center in Denver using Avaya Interactive Response (IR). They use TDM, Speech Recognition (ASR), and Text-to-Speech (TTS). In addition to these features, their applications are all written in TAS. They are very satisfied with the state of their current applications. They are opening a new facility in another location and want to have the same Voice Self-Service applications in this new location. They need the new location operational in four weeks. Cost is an issue.
    Since cost and expediency are primary concerns, what would you suggest to add Voice Self-Service capacity to the new location?
    A. Add Avaya Voice Portal systems/ports in the new location.
    B. Add Avaya Dialog Designer systems/ports in the new location.
    C. Add Avaya Interactive Response systems/ports in the new location.
    D. Add Avaya Interactive Response systems/ports to the primary location.
    Answer: C

    4. Which two application servers are supported by Avaya Dialog Designer? (Choose two.)
    A. Microsoft IIS
    B. Apache Tomcat
    C. IBM WebSphere
    D. Oracle J2EE Web Server
    Answer: BC

    5. A thriving mail order business has a busy contact center that takes orders from existing and new customers. To process routine orders and reduce staffing costs, they have chosen to implement an Avaya Voice Self-Service solution. They want a sophisticated seamless solution for routing calls to agents. They want callers to be identified, serviced (provide routine information), and routed to an agent with minimal input from the caller.
    Which two speech elements would be required to implement this solution? (Choose two.)
    A. Voice over IP (VoIP)
    B. Text-to-Speech (TTS)
    C. Speech Recognition (SR)
    D. Speech Application Builder (SAB)
    Answer: BC

    6. A thriving mail order business has a busy contact center that takes orders from existing and new customers. This business has chosen to implement an Avaya Voice Self-Service solution to process routine orders to reduce the staffing costs.
    What are three benefits that this company can expect to derive from implementing an Avaya Voice Self-Service solution? (Choose three.)
    A. Agents can focus on complex customer issues.
    B. Solution provides an effective 1-way voicemail solution.
    C. Answers to common questions are available at any time.
    D. Callers are connected directly to the agent of their choice.
    E. Callers can be directed to routine information without agent assistance.
    Answer: ACE

    7. A thriving mail order business has a busy contact center that takes orders from existing and new customers. To reduce staffing costs, this company has chosen to implement an Avaya Voice Self-Service solution to process routine orders. They would like to implement a solution for placing calls to customers when the status of their order changes (processed, shipped, cancelled). They want the calls to provide the same information as if the customer had come in and requested it from the Avaya Voice Self-Service solution.
    Which speech elements would be required to implement this solution?
    A. Voice over IP (VoIP)
    B. Text-to-Speech (TTS)
    C. Speech Application Builder (SAB)
    D. Open Speech Dialog Modules (OSDM)
    Answer: B

    8. A healthcare company operates a mail order prescription business. Its contact center primarily takes orders from existing and new customers. Upper management has decided not to implement an Avaya Voice Self-Service solution, but use a competitor instead. The IT staff believes that once they implement the new system, it will not operate as advertised. The IT staff asks you what they can do to ensure that their application development time is not wasted in the event that they ultimately decide to migrate to Avaya Voice Portal in the future.
    What is the most cost-effective advice you can give the IT staff?
    A. Advise them to create their application using the competitor’s proprietary tool set.
    B. Advise them to create an application that exposes the weaknesses of the competitor platform.
    C. Advise them to escalate the decision about the platform since it will be very difficult to convert later on.
    D. Advise them to create their application in VoiceXML so that there will be portability to Avaya Voice Portal.
    Answer: D

    9. A company has decided to enter the ISV business and create custom Voice Self-Service applications for Avaya platforms. They want to learn a single tool set and would like to be in this business for the foreseeable future.
    Which skill set should they develop to be compatible with current and future Voice Self-Service applications?
    A. IVR Designer and VoiceXML
    B. Dialog Designer and VoiceXML
    C. Voice@Work and ScriptBuilder
    D. IVR Designer and Transaction Assembly Script
    Answer: B

    10. Which two hardware components are required for Avaya Interactive Response (IR) using Voice over IP? (Choose two.)
    A. NMS boards
    B. Dialogic boards
    C. Sun Sparc-based server
    D. Communication Manager
    Answer: CD

    11. An Avaya Voice Self-Service customer has a limited service contract for IT and telecommunications. They only have staff available from 9 a.m. to 5 p.m.; otherwise they are available using a pager. The contact center uses Avaya contact center and reporting solutions. The contact center has staff onsite 24 hours a day. They actively monitor their agent pool and have offered to monitor Voice Self-Service ports if they can have access to the data center to monitor the system’s health. There are significant security concerns with providing this type of access to non-technical staff.
    Which alternative would allow the contact center personnel some monitoring capabilities?
    A. Place the self-service ports behind the Communication Manager; monitor the ports on the Call Management System (CMS) using real-time reports.
    B. Place the self-service ports in front of the Communication Manager; monitor the ports on the Call Management System (CMS) using real-time reports.
    C. Place the self-service ports behind the Communication Manager; turn on Redirect On No-Answer (RONA) to route calls to supervisory personnel when ports go out of service.
    D. Place the self-service ports in front the Communication Manager; turn on Redirect On No-Answer (RONA) to route calls to supervisory personnel when ports go out of service.
    Answer: A

    12. Your customer’s company has extensive web services architecture. All communication with customers has been through web chat and email. Customer demand has required the company to setup a call center. They can only afford to staff a few agents, and firmly believe that a speech application that accesses their existing web services would fulfill 70-80% of their incoming calls.
    Which solution would meet their requirements?
    A. Avaya Voice Portal and IVR Designer
    B. Avaya Interactive Response and IVR Designer
    C. Avaya Voice Portal and Avaya Dialog Designer
    D. Avaya Interactive Response and Avaya Dialog Designer
    Answer: C

    13. Which integration alternative provides optimal routing to an agent based on information gathered at any given point within a Voice Self-Service application?
    A. Avaya Interaction Center
    B. Avaya Proactive Contact
    C. Avaya Operational Analyst
    D. Avaya Interactive Intelligence
    Answer: A

    14. Which two hardware components are required for Avaya Voice Portal using Voice over IP? (Choose two.)
    A. NMS boards
    B. Dialogic boards
    C. Intel/AMD server
    D. Communication Manager
    Answer: CD

    15. Which three elements are required to run an Avaya Voice Portal solution with a speech application? (Choose three.)
    A. Speech Server
    B. Domain Controller
    C. Media Processing Platform (MPP)
    D. Voice Portal Management System (VPMS)
    E. Lightweight Directory Access Protocol (LDAP)
    Answer: ACD

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  • Oct 10

    Avaya认证132-s-900.7考试题库介绍

    考试代号: 132-s-900.7
    问题数量:76 Q&As

    更新时间: 2009-10-10
    注册地点: Prometric/Pearson VUE
    题库全称:Specialist-IP Telephony Design Elective Exam

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    Exam : Avaya 132-S-900.7
    Title : Specialist-IP Telephony Design Elective Exam

    1. Your client is planning to implement IP Telephony on their recently installed S8500. They will have local IP sets and IP connected remote users (IP Softphone). In addition, they need connectivity to a limited-bandwidth WAN between headquarters and their manufacturing plant. The client is interested in setting up network regions.
    What are three reasons to consider network regions in your overall design? (Choose three.)
    A. to associate parameters such as codecs and locations to groups of IP endpoints
    B. to provide IP endpoints certain mandatory use of resources that belong in the same region as the endpoint
    C. to provide IP endpoints certain preference to use resources that belong in the same region as the endpoint
    D. to associate IP endpoints with a type of signaling resource (CLANS) to load balance registration among the CLANS in multiple regions
    E. to associate IP endpoints with a type of signaling resource (CLANS) to load balance registration among the CLANS in the same region
    Answer: ACE

    2. Which two recommendations of a network assessment allow Avaya IP phones to boot up properly with dynamic addressing? (Choose two.)
    A. DHCP Site Specific Option 167 being set up correctly
    B. DHCP Site Specific Option 176 being set up correctly
    C. using Fast Spanning Tree Protocol (FSTP) at the port level
    D. turning off Spanning Tree Protocol (STP) at the switch level
    Answer: BC

    3. Within an S8500 Server, 25 IP telephony endpoints are simultaneously connected to 10 digital sets, 10 IP sets, and 5 CO trunks.
    How many DSPs are in use if G.711 is incorporated?
    A. 15
    B. 25
    C. 30
    D. 50
    Answer: A

    4. A client is implementing an S87xx Media Server with several G650 Media Gateways. They are concerned with overheating in the equipment room, especially in the equipment power units.
    Which two conditions cause a G650 power supply to initiate an emergency shutdown? (Choose two.)
    A. overvoltage
    B. overheating
    C. undervoltage
    D. high humidity
    Answer: AB

    5. A customer has two sites connected over a 512k serial WAN link. There are 40 employees at the main site and 20 employees at the remote site. Since the server bank and all trunks terminate at the main location, the customer has concerns about the bandwidth over the WAN link. They request a network assessment.
    Which two design considerations are pertinent to the bandwidth on the WAN link? (Choose two.)
    A. VLAN capable Ethernet switch
    B. telecommuters using IP Softphone to access network resources
    C. number of voice calls going through the WAN link during peak time
    D. graphic-based programs used on the network between the two sites
    Answer: CD

    6. The customer plans to add remote IP users when they implement VoIP on their network.
    What information about the customer’s data network do you need to know to verify that remote users can be supported? (Choose three.)
    A. codec administration
    B. network region for each remote user
    C. applications the remote user will be using
    D. bandwidth the remote user will have access to
    E. the average round trip between the VPN users and the voice network
    Answer: CDE

    7. What needs to be considered at an Enterprise Survivability Server (ESS) location when implementing an agent recording solution?
    A. H.323 trunks
    B. locally sourced announcements
    C. Application Enablement Services (AES)
    D. Separation of Bearer and Signaling (SBS)
    Answer: C

    8. Which of the following does a typical Cisco design include?
    A. Right to Use for Call Manager
    B. Right to Use for Growth
    C. Right to Use for Phones
    D. Right to Use for Redundancy
    Answer: C

    9. An Avaya customer with a large contact center is IP enabling their S87xx and will allow 25 users to work from home via IP Agent in the Telecommuter mode.
    What is the minimum hardware required in the S87xx to provide this application?
    A. one CLAN board only
    B. one Media Processor board only
    C. one CLAN and one Media Processor board
    D. no hardware is required, only software.
    Answer: A

    10. You are developing IP Telephony bandwidth requirements for WAN traffic between two S87xx sites. The client estimates that simultaneous non-IP Telephony traffic will occupy 1.5 Mbps. In addition, they estimate that using G.729, 55 simultaneous IP calls need to be provided access to the WAN link.
    What estimated bandwidth will the IP Telephony traffic add to the WAN traffic?
    A. 1.5 Mbps
    B. 275 Kbps
    C. 1650 Kbps
    D. 4675 Kbps
    Answer: C

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  • Oct 10

    Avaya认证132-S-900.6考试题库介绍

    考试代号: 132-S-900.6
    问题数量:106 Q&As

    更新时间: 2009-10-10
    注册地点: Prometric/Pearson VUE
    题库全称:Avaya IP Telephony Design Elective Exam

    免费132-S-900.6题库Demo赏析

     
     
    Exam : Avaya 132-S-900.6
    Title : Avaya IP Telephony Design Elective Exam

    1. Within an S8500 Server, 25 IP Telephony endpoints are connected to 10 digital sets, 10 IP sets, and 5 CO trunks.
    How many TN2602 Media Processor boards are required if G.729 is incorporated?
    A. 1
    B. 2
    C. 3
    D. 4
    Answer: A

    2. A customer has an Avaya S87xx Media Server with an Avaya G650 Media Gateway. They want the remote site tied-in to the main. The remote site has a DSL line for Internet access. They currently have a secure VPN tunnel to the main site and want to implement VoIP over this tunnel.
    What is your biggest concern as a designer?
    A. NAT issues
    B. implementation issues
    C. Security cannot be guaranteed
    D. Voice quality cannot be guaranteed
    Answer: D

    3. In discussing an organization’s DHCP strategy, you find they distribute IP address assignment for IP telephones at the branch location via the telephony gateway.
    Which two gateways are viable options to support the customer’s DHCP strategy? (Choose two.)
    A. G250 Media Gateway
    B. G350 Media Gateway
    C. G650 Media Gateway
    D. G700 Media Gateway
    Answer: AB

    4. You have a corporate site with an S87xx Media Server in location A, and a remote site with an G700/S8300 LSP processor in Location B. The WAN connection goes down.
    In what sequence will the G700 register with the S8300?
    A. Each H.248 gateway will reboot and register with the S8300 LSP when it comes back up.
    B. The S8300 LSP processor reboots, and then notifies each H.248 gateway it is now the primary call processor.
    C. The S8300 LSP processor notifies each H.248 gateway in the media controller list that it is now the primary call processor.
    D. Each H.248 gateway will detect that the S87xx Media Server is not available and will reregister with the next Media Server in the media controller list.
    Answer: D

    5. Your customer solution requirements call for a mix of SIP and H.323 endpoints. Which entity in the SIP Infrastructure can perform routing of sessions invitations, authentications and accounting functions?
    A. SIP Proxy
    B. SIP redirect
    C. SIP registrar
    D. SIP media gateway controller
    Answer: A

    6. You are preparing to design an IP Telephony-based S87xx. You are assisting the client in determining the type of QoS/CoS they should incorporate on their data network.
    What do you recommend? (Choose two.)
    A. Routed networks should use IEEE 802.1p/Q.
    B. Switched networks should use IEEE 802.1p/Q.
    C. Mixed networks should use either DSCP or IEEE 802.1p/Q.
    D. Routed networks should use DiffServ Code Points (DSCP).
    Answer: BD

    7. Which three are QoS/CoS recommendations that the Avaya Solution Designer can make to
    optimize an all Avaya Converged IP Solution? (Choose three.)
    A. Switched networks should use IEEE 802.1p/Q.
    B. Routed networks should use DiffServ Code Points.
    C. Port priority can also be used to enhance 802.1p/Q and DiffServ.
    D. Mixed networks should choose only one (802.1p/Q or DSCP) as a best practice.
    Answer: ABC

    8. Which three should be investigated when validating a wireless network design? (Choose three.)
    A. installed ductwork and walls
    B. locations of network servers
    C. other wireless networks in the area
    D. operating system of user machines
    E. environmental, moisture, temperature variations
    Answer: ACE

    9. In a distributed S87xx Media Server system with G650 Media Gateways in 3 port networks, what is the distance concern with the TDM cable length?
    A. Due to the length of the TDM cable, the slack must be coiled and secured to the back of the PN.
    B. The TDM cable can be ordered to custom fit the system. The designer must know the PN to G650 layout.
    C. If the incorrect cable length attribute is chosen, it will not allow the associated G650s to connect to the PN.
    D. Due to its limited length, each G650 of a PN must be co-located in the same 19 inch data rack as the rest of the PN.
    Answer: D

    10. A client is implementing an S87xx Media Server with several G650 Media Gateways. They are concerned with overheating in the equipment room, especially in the equipment power units.
    Which two conditions cause a G650 power supply to initiate an emergency shutdown? (Choose two.)
    A. overvoltage
    B. overheating
    C. undervoltage
    D. high humidity
    Answer: AB

    11. An RFP for a Interactive Voice Response (IVR) unit and mid-sized communication system has been released. You are responsible for determining the design solution. The RFP states that the IVR platform must be engineered to handle 135 25-second messages during the busy hour. You calculate this requirement to equal 47 ports.
    If you provide 47 ISDN PRI trunks (two ISDN PRI facilities), which two traffic concerns must you consider? (Choose two.)
    A. No trunk growth is available on the ISDN PRI facilities.
    B. 47 active trunks overload the two ISDN PRI facilities, seriously affecting traffic load and call completions.
    C. Considering there is only one channel for signaling, a backup D channel cannot be provided, affecting traffic if the D channel fails.
    D. ISDN PRI facilities direct from the central office limit the caller’s ability to connect to the proper resource, causing increased usage.
    Answer: AC

    12. The customer has a multi node LAN with connectivity to a 16 location multi-vendor (Juniper, Cisco, 3Com and Avaya) WAN.
    When implementing VoIP on this network, which two routing protocols should be implemented? (Choose two.)
    A. RIP
    B. IGRP
    C. ID 10t
    D. OSPF
    Answer: AD

    13. A customer wants to use an Avaya S87xx Media Server with Avaya G700 Gateways at remote locations. Each G700 Gateway will include an S8300 Local Survivable Processor and approximately 75 IP sets incorporating G.711.
    What Avaya feature allows IP sets to register with the S8300 if connectivity to the S87xx is lost?
    A. Local CLAN board
    B. Alternate Gatekeeper
    C. S8300 Auto-Registration
    D. Gateway Alternate Redirection
    Answer: B

    14. If a customer has multiple systems from different vendors and wants to network them together, which software should be used?
    A. DCS
    B. ARS
    C. UDP
    D. QSIG
    Answer: D

    15. Which two design issues relate to increasing security in VoIP converged solutions? (Choose two.)
    A. suggesting upgrading LAN switches to support QoS
    B. defining VLANs to limit access from specific IP endpoints
    C. considering encryption on IP calls for protection from eavesdropping
    D. considering G.729 compression to protect IP calls from eavesdropping
    Answer: BC

    16. Your client is considering a VoIP application for their S8500 Media Server and G650 Media Gateway. Due to the time-sensitive nature of VoIP applications, several issues should be discussed prior to arriving at a final design.
    Which two VoIP guidelines should you discuss with the customer? (Choose two.)
    A. VoIP should be implemented on an entirely switched network.
    B. VoIP will cause some discourse due to lower voice quality than TDM calls.
    C. VoIP endpoints should be placed on separate subnets or VLANs based on communities of interest.
    D. When PCs are attached to IP phones, the uplink to the Ethernet switch should be at least 20 Mbps.
    Answer: AC

    17. Your client’s department store business has 24 locations worldwide. Each location has its own communications switch and is included in a QSIG network. The stores have standardized on specific extension numbers representing departments. The client is considering moving to a single, distributed S8700 system but is concerned with the loss of dial plan functionalities.
    How do you address the client’s concern?
    A. provide Uniform Dial Plan software
    B. utilize ACM Multi-location Dial Plan software
    C. create unique extensions per location for each application
    D. relate that standard S87xx dial plan software will address the issues
    Answer: B

    18. A customer is looking to add a remote location to the S8730. They will have six IP telephones that will require PoE, two analog CO lines and require basic survivability. Which of the following would you recommend?
    A. G250 – analog / SLS
    B. G250 – analog / LSP
    C. G350 – analog / SLS
    D. IG550 / SLS
    Answer: A

    19. A sales engineer completes an S87xx Media Server/G650 Media Gateway design which includes IP Telephony, multi-locations, and LAN/WAN integration. One of the deliverables for handoff to the implementation team is the network region design.
    What four IP endpoint characteristics may be included in the network region design document? (Choose four.)
    A. codec set
    B. UDP port ranges
    C. 802.1p/Q settings
    D. VLAN assignments
    E. identification of locations
    Answer: ABCE

    20. The S87xx platform is available as a net new system in which configuration?
    A. Voice Bearer over ATM
    B. Stand Alone (S87xx only)
    C. Traditional G3R without IP
    D. Voice Bearer over IP (IP Connect)
    Answer: D

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    Avaya Certification认证 132-S-900.6考试已经证明了它在全世界的广泛性和重要性,因此明白这项认证考试的世界各地的人必须具备与认证考试相关领域所需的技能和知识。Avaya认证 132-S-900.6学习指南的目的是检查考生的能力和他对概念的意识。很多时候练习测试132-S-900.6考试都已经被修改过了,删掉了许多过时的东西,而那些需求是在考试课程。当应用到时候你所学的知识的时候,就会鉴定出你所学到的东西以及对所学知识的应用是多么的恰到好处。Avaya认证 132-S-900.6是在IT行业的知名品牌,所以如果您通过了这样一个知名公司举行的一次考试,你可以想象你将来的事业会做的多么好。

    想要通过这个考试当然存在很多困难。你所要做的就是准备好充足的勇气和信心,而这些都来源与你平时训练的好坏.建议大家可以去Examsoon这个网站看一下,它的132-S-900.6考试是为了测试您在这方面的知识的掌握程度,最好的部分是它可以使你不断更新你所学的知识,不断进步。如果你知道所有的概念和如何使用他们的时候才是你真正掌握了Examsoon的用意。这门考试检查了您的能力和一旦你通过这次考验你将成为最优秀的人才,其他132-S-900.6考试的Examsoon结算值得注意的影响就是你的薪水将直线上升这大概也是每个人都希望获得的,所以要找一些好的资源才行。

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  • Sep 30

    Avaya认证132-S-816.1考试题库介绍

    考试代号: 132-S-816.1
    问题数量:95 Q&As

    更新时间: 2009-09-30
    注册地点: Prometric/Pearson VUE
    题库全称:Specialist: Modular Messaging with Microsoft Exchange Implement & Support Elective Exam

    免费132-S-816.1题库Demo赏析

     
     
    Exam : Avaya 132-s-816.1
    Title : Specialist: Modular Messaging with Microsoft Exchange Implement & Support Elective Exam

    1. You are implementing a new Modular Messaging for Microsoft Exchange system for a customer with three Avaya Messaging Application Servers (MASs) connected to a single, large Microsoft Exchange Server. The customer enables offline storage for the Voice Mail Domain.
    Which two statements are true about offline storage in this environment? (Choose two.)
    A. Messages received by any MAS are stored in both the local spool folder on the MAS and in the path specified in VMSC.
    B. The customer should allocate on the offline store approximately 10 GB of storage space per hour of message storage anticipated.
    C. The Voice Mail Domain should be configured for an offline storage location in the format \servernamelocation or \<ip address>location.
    D. If a user calls a given MAS that has become disconnected from the customer’s Ethernet they will not be able to retrieve any messages.
    Answer: AC

    2. A Modular Messaging 3.1 for Exchange user in London, England, wants to use the Telephone User Interface to send a message to a Modular Messaging 1.1 for Exchange user in Los Angeles, California. The two locations share an Exchange Organization but the users are in different Voice Mail Domains.
    How can this be accomplished?
    A. The sender must address the message to the Numeric Address of the recipient.
    B. The Octel Analog Networking connector must be installed and configured in Exchange.
    C. This is not possible; the sender and recipient must be in the same Voice Mail Domain or the sender has to call the recipient.
    D. The sender must address the message to the address of the recipient that represents the recipient on the Message Networking server.
    Answer: A

    3. Which two statements are true about a customer-provided Avaya Messaging Application Server (MAS) for Modular Messaging for Microsoft Exchange that has Dialogic cards? (Choose two.)
    A. Only Dialogic Analog CLAN is supported.
    B. You must set the jumpers and switches as required.
    C. You use the MAS software media for Dialogic Drivers.
    D. The latest drivers are downloaded from the Dialogic website.
    Answer: BC

    4. A single Modular Messaging 1 for Exchange Message Application Server called MYMAS1 is running all services, including Call Me. In Voice Mail System Configuration, Call Me is enabled. The subscriber mailbox has the Allow Call Me option selected, and the mailbox is using the default rule to a valid external phone number of 915305558956. During acceptance testing, this phone number never rings with a Call Me call when a message is left in the mailbox.
    What are two reasons that the Call Me call doesn’t reach the specified number? (Choose two.)
    A. A restriction in the PBX is preventing the outcall.
    B. The Call Me dialing rules are configured to not require the 91 before the rest of the number.
    C. The Call Me port group is set to None in Voice Mail System Configuration, Message Application Servers, MYMAS1, Port Groups, Usage tab.
    D. In Voice Mail System Configuration, Call Me, the Message Application Server running the Call Me service is identified, but the Message Application Servers that make the calls are not in the list.
    Answer: AC

    5. What is the maximum hardware configuration allowed with Modular Messaging for Microsoft Exchange?
    A. five Avaya Messaging Application Server (MAS) systems handling voice processing with a sixth acting as a Supplementary Server
    B. six Avaya Messaging Application Server (MAS) systems handling voice processing with the sixth acting as a Supplementary Server
    C. ten Avaya Messaging Application Server (MAS) systems handling voice processing with an eleventh acting as a Supplementary Server
    D. eleven Avaya Messaging Application Server (MAS) systems handling voice processing with a twelfth acting as a Supplementary Server
    Answer: C

    6. Which three are configured using the Voice Mail System Configuration Tool? (Choose three.)
    A. Auto Attendant
    B. Class of Service
    C. maximum mailbox size
    D. the number of digits in a mailbox
    Answer: ABD

    7. How should you access the alarm Log on R3.1 Message Networking (MN) from the main menu?
    A. Logs > Alarm Log
    B. Reports > Alarm Log
    C. Logs > Reports > Alarm Log
    D. Reports > Logs > Alarm Log
    Answer: A

    8. Modular Messaging 3.1 for Exchange Message Application Servers (MASs) run the Microsoft Windows operating system. The customer wants to supply their own MAS.
    Which versions of Windows are supported on the MASs?
    A. Windows 2003 with Service Pack 1
    B. Windows 2003 with Service Pack 2
    C. Windows 2000 as long as this is an upgrade
    D. Any release of Windows 2003 except Data Center Server
    Answer: A

    9. You are installing Modular Messaging 3.1 for Exchange along with Message Networking 3.1 so the customer can continue to send and receive voice messages to the rest of the organization’s voice mail systems. They will continue to do this until the entire organization has been migrated to Modular Messaging; they realize that the Message Networking system is therefore a temporary solution.
    What is required to meet the customer’s needs as defined above?
    A. Message Networking must be installed on S3500 hardware.
    B. The Message Networking server must have at least one analog port board.
    C. The Modular Messaging license file must include the right to use Octel Analog Networking.
    D. One of the Modular Messaging Message Application Servers must have at least one analog port board.
    Answer: B

    10. Which three are necessary to ensure that the SIP configuration is taking calls? (Choose three.)
    A. Avaya Communication Manager R3.0
    B. Avaya SES at the supported software version
    C. Avaya Communication Manager at the supported software version
    D. RFA/WebLM License with signed certificate for Modular Messaging License
    E. T1-QSIG cards in the Avaya Messaging Application Server (MAS) wired to the PBX
    Answer: BCD

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